motorcycle make sure they only stock a quality range of products. Considerable time is spent trialing products and visiting the manufacturers. If you are in any way dissatisfied we offer a returns policy with a money back guarantee.

We stock most of our helmets in adult S – XXL, unless the model is being discontinued. The Caberg Sintessi (Matt Black) is available in XXXL. 

motorcycle will dispatch your product the next working day following receipt of payment. We use Team Global Express (TGE) couriers, who typically deliver within 2 working days to residential addresses. Rural delivery addresses can add 2-3 working days.  You will receive an automatic email with tracking details from TGE couriers when the parcel is scanned for pickup.  

motorcycle would prefer you measure your head size as described above, then refer to the sizing chart. 

Remember – helmets are produced in a range of sizes to satisfy a mass market. Your head shape and size are unique to you, so take the time to follow these steps when purchasing your new helmet. Measure your head size in the following manner:

• Measure around the largest part of your head just above the ears and approximately 2cm above your eyebrows.
• Be careful to measure around the largest part at the back of your head.
• The measurement will correspond to a particular size in the helmet you are interested in. Enter this size when ordering your helmet.

motorcycle offer a 10 day right of return, provided any purchased product is returned in new condition and with original packaging. Simply return the helmet or product to us and we will replace it with a different size or refund your money.

When your helmet arrives and you try it on, secure the chin strap so that you can fit two fingers between it and your jaw. If the helmet has a quick-release buckle, take time to adjust the strap.

Try to rotate the helmet from side to side with the strap secured. Make sure the helmet does not rotate on your head. The cheek pads should provide a firm, comfortable fit.

Tilt the helmet forward and back. It should stay in position and not move. If it slips forward or back, you may need to choose a smaller size.

Once fitted, you should be able to feel the inside of the helmet against all parts of your head. When you are happy, wear the helmet for a few minutes to make sure it is comfortable.

Browse the store, select your product, choose size and colour, then click Add to Cart. Proceed to checkout, enter delivery details and complete payment. An order confirmation email is sent immediately.

Contact us as soon as possible at sales@motorcycleoutfitters.co.nz. We dispatch within 24 hours changes must be requested before dispatch. Once shipped, orders cannot be cancelled.

No — you can checkout as a guest. Creating an account lets you track orders, save your address and view your order history.

Yes. You'll receive an email immediately after ordering. Once dispatched, a second email with your courier tracking number is sent.

Yes. The site uses SSL encryption on all transactions. We are a New Zealand registered business. Your details are never shared with third parties.

Free standard shipping on all orders over $200 within New Zealand. Orders under $200 have a flat courier fee shown at checkout.

Orders dispatch within 24 hours (Mon–Fri). Standard NZ courier delivery is 2–5 working days. Rural addresses may take slightly longer.

Yes. Rural delivery may attract a small surcharge and take an extra 1–2 working days compared to urban addresses.

Once dispatched, your confirmation email includes a courier tracking number. Use it on the courier's website to follow your delivery in real time.

Currently New Zealand only.

10-day hassle-free returns on unused items in original packaging with tags attached. Contact us within 10 days of receiving your order.

Email sales@motorcycleoutfitters.co.nz quoting your order number and the reason. If agreed by us you may return the item to us at your expense for an exchange, store credit or refund (less any freight cost incurred by us if your original delivery qualified for free freight)

Size exchanges or change of mind: it is your responsibility to return the item to us freight paid using your preferred shipping method. Any replacement delivery will incur a freight charge.
Faulty or incorrect items: we cover all shipping in both directions

Unused items only, with all tags attached. Worn or washed items cannot be returned unless faulty. For defective products, contact us with photos.

Refunds are processed within 2–3 business days of receiving your return. Bank processing may add another 2–5 business days.

We do not have a physical store, it is partly how we manage to keep costs down and prices fair. We do have a warehouse in Henderson and by arrangement it is possible to visit us to try items for size before purchase.

The only situation in which we will pay for return shipping is if we have sent the wrong item or it is defective. In all cases we expect the buyer to contact us beforehand with his reason for returning, for us to approve the return. If return is agreed we will send you a return courier ticket. Except for wrong item or defect, the courier cost is borne by the buyer, specifically including if the item doesn’t fit. This will either be paid by deduction from any refund or if an item is exchanged an equivalent freight charge will apply to the new item supplied. The onus is on the buyer to carefully determine what size to choose, using the sizing charts we have provided