Privacy & Policy

Motorcycle Outfitters Ltd ("we","us", or"our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit motorgear.co.nz or make a purchase from us.

We may collect the following types of personal information:

• Identity information your name and email address
• Contact information  delivery address and phone number
• Payment information  processed securely via our payment gateway (we do not store card details)
• Order information  products purchased, order history and preferences
• Usage data pages visited, browser type, IP address and referring URLs

We only collect information that is necessary to process your orders and improve your experience on our website.

We use your personal information for the following purposes:

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to enquiries and customer support requests
• To send marketing emails (only with your consent)
• To improve our website and product offerings
• To comply with legal obligations

We will never use your information for any purpose not listed above without your explicit consent.

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Courier providers — to deliver your orders (name and delivery address only)
• Payment processors — to securely process transactions
• Legal requirements — if required by law or to protect our rights

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

• Essential cookies required for the website and shopping cart to function
• Analytics cookies  help us understand visitor behaviour (e.g. Google Analytics)
• Marketing cookies used to deliver relevant advertisements

You can disable cookies in your browser settings at any time. Note that disabling essential cookies may affect the functionality of the website.

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure. Our website uses SSL (Secure Socket Layer) encryption on all pages, including checkout.

Payment information is processed through a secure, PCI-compliant payment gateway. We do not store credit card details on our servers.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

• Order records are retained for a minimum of 7 years for tax and legal compliance
• Marketing preferences are retained until you unsubscribe
• Account information is retained while your account remains active

You may request deletion of your personal data at any time, subject to any legal obligations we may have to retain it.

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Privacy Commissioner

To exercise any of these rights, please contact us at sales@motorcycleoutfitters.co.nz. We will respond to all requests within 20 working days.

Our website may contain links to third-party websites. These sites have their own privacy policies, which we do not control. We are not responsible for the privacy practices of any external websites and encourage you to review their policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on this page with a revised date at the top.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Email: sales@motorcycleoutfitters.co.nz
• Address: NZ-Wide Delivery